How to return goods to Automation Industries?

To start an RMA request please follow these steps:

1. Access the Online RMA form Automation Industries RMA Form
   

2. Complete RMA form by filling out all questions and submit form
   

   • For any assistance with the form please contact 1300411331 or submit a support request via email or support portal
     

   • Email:   helpdesk@autoind.com.au
     

   • Helpdesk Portal: Contact Us | Automation Industries Support (autoind.com.au)
     

   
   

3. Confirmation Email
   

   • You will receive email confirmation of the RMA and a service agent will be in contact if any further information is needed.
     

     
     

4. Team Member Contact
   

   • Once a team member has been in contact you may need to send the product back to Automation Industries for inspection and assessment. When returning the goods:
     

   • Include a copy of your RMA confirmation email.
     

   • label the item with your RMA number.
     Address Returns to:
     Automation Industries RMA
     4/5 Arunga Drive
     Beresfield NSW 2322
     

     
     

5. Wait for inspection
   

   • While waiting for inspection you can purchase any new units for emergency situations
     

     
     

6. Successful Claim
   

   • In the case of successful claim, a credit will be added to your account within 30 to 60 days after approval
     

   • If the defect is due to a manufacturer fault, then the manufacturer warranty applies, and a replacement unit or credit will be supplied. Standard manufactures warranty is for the replacement of goods only and does not cover labour costs.
     

     
     

7. Unsuccessful Claim
   

   • In an unsuccessful claim, no further action will be taken by Automation Industries unless the outcome is disputed in this case a team member will contact you to discuss the issue.